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  • POLICIES

    Satisfaction Guarantee and Return Policy:

    Elizabeth Bradley Designs endeavor to ensure that you receive the highest standard and quality of products and services at all times, however, if you are not entirely satisfied with your purchase then please contact Customer Services in the first instance on 866.827.3831. We will accept returns on products purchased directly from Elizabeth Bradley Designs within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs and Gift Cards are non refundable. This does not affect your statutory rights.

    Shipping:

    All orders are shipped via Fedex ground. Tracking is available upon request. Rush shipping is available for an additional charge.

    Merchandise Availability:

    We make every effort to keep our products in-stock at all times. However, due to unforeseen circumstances, we may encounter out-of-stock issues. If you should order a product that is out of stock, we will notify you immediately by telephone or email advising you on the anticipated ready date.

    Methods of Payment:

    We accept MasterCard, Visa and American Express. Personal cheques made payable to Elizabeth Bradley Designs Ltd.

    Prices and errors:

    All prices are effective June 1st, 2013. Elizabeth Bradley Designs Ltd reserves the right to correct any typographical errors and all prices are subject to change without prior notice. You will be notified of any changes at the time your order is placed or received.

    Background Wool Exchange:

    Download Background Wool Exchange Form

    We are happy to change the colour of background wool within a kit purchased from Elizabeth Bradley Designs free of charge. Please send your wool along with a pre-paid SAE, noting the colour you would like in exchange to: Elizabeth Bradley Designs, 3811 Hillsborough Street, Raleigh,NC 27607.

    Questions
    If you have any questions, please do not hesitate to contact us at: By Email: sales@elizabethbradley.us By Telephone: 866.827.3831 By Post: Elizabeth Bradley Designs, 3811 Hillsborough Street, Raleigh,NC 27607