Testimonials

We have asked customers to reflect on the level of satisfaction they have experienced with Elizabeth Bradley Designs so that we can improve on products and services on a continuous basis. We also feel that customer opinions are the most valuable measure of the quality that can be expected from us and we continue to welcome  feedback on any service area.

Please take a moment  to read some customer comments on staff efficiency, customer service and overall satisfaction with products and services.

"As usual, the service I received this year was excellent and I continue to enjoy making your tapestries"- Jill Marfleet, Sussex.

"We have always received quick and very kind replies which answered all our questions. We consider, both the staff efficiency and customer service, excellent and are very happy with the quality of the products." - Cristina Traggiai, Florence.

"It is hard for me to express the extent of my satisfaction with Elizabeth Bradley needlework kits. The patterns are spectacular, the wool of the highest quality and a pleasure to work with. I appreciate having both a chart and the design printed on the canvas, the instructions are clear and the kits are attractively packaged. Working with the kits provides great pleasure - both from the process itself and the finished product." - Susan Alexander, Belgium.

"I live in South Australia and deal mainly with your internet ordering service. I have found the service to be very good and delivery, prompt. In fact, quicker than receiving parcels from my family in other parts of Australia!" - Melanie Yeo, Adelaide.

"I find the staff to be polite and accommodating and the level of customer service always excellent, even on 'bad' days -theirs or mine! The service is exemplary, I feel it cannot be faltered and  the staff are credit to you."- Valerie Peter, North Wales. 

 "The staff are always friendly and efficient and the order usually arrives within a few days. Having done tapestry work for over 40 years, I find Elizabeth Bradley kits to be superior to many others. The charts are printed clearly on the canvas and they are straight on the weave, which is so very important. I would rather pay a little more (because Elizabeth Bradley kits are more pricey than most) for an accurate pattern than trying to make an 'off' pattern straight." Meta Reeves, Herts.

"I love the designs and the quality of your products and the service I received when I visited your premises in Oxford recently was great. The staff were very helpful and knowledgeable." Geoffrey Waller, Kent.

 "My daughter and I are only too pleased to participate in feedback. We have always found the staff not only efficient but friendly and helpful on the telephone. They treat customers as people and not just nameless faces. We love the products and will continue to buy them whenever we can. The designs are fantastic and continue to get better every year."  - Jan and Steph, Devon.

"I am in the middle of a major project and have been delighted with all I have done so far and have been most satisfied with the service." - Margaret Crowe, UK

 "The staff efficiency is very good and the service has been excellent." - Beatriz Debonnaire, Portugal.

 "I am very glad you have asked for some feedback as I can only respond with enthusiasm. The staff have always been very gracious if I have written with a query or inquired about shipping. I feel totally supported in my projects. The customer service has been brilliant and the designs are a joy to work!" - Janice Rossen, Holland.