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POLICIES

Satisfaction Guarantee and Return Policy:

Elizabeth Bradley Designs endeavour to ensure that you receive the highest standard and quality of products and services at all times, however, if you are not entirely satisfied with your purchase then please contact Customer Services in the first instance on 01865 339 050. We will accept returns on products purchased directly from Elizabeth Bradley Designs within 28 days of purchase. We require that the product is in an un-opened, re-saleable condition when returned. This does not affect your statutory rights. Postage costs are non refundable. Gift Cards and products purchased under special offers and promotions are non-refundable or returnable. This does not affect your statutory rights.

Merchandise Availability:

We make every effort to keep our products in-stock at all times. However, due to unforeseen circumstances, we may encounter out-of-stock issues. If you should order a product that is out of stock, we will notify you immediately by telephone or email advising you on the anticipated ready date.

Shipping:

All orders are shipped using a tracked courier service and will require a signature upon receipt.

Methods of Payment:

We accept MasterCard, Visa, personal cheques in GBP, and postal orders purchased in the UK, made payable in GBP to Elizabeth Bradley Designs Ltd.

Prices and errors:

All prices are effective February 1st, 2015. Elizabeth Bradley Designs Ltd reserves the right to correct any typographical errors and all prices are subject to change without prior notice. You will be notified of any changes at the time your order is placed or received.

Background Wool Exchange:

Download Background Wool Exchange Form

We are happy to change the colour of background wool within a kit purchased from Elizabeth Bradley Designs free of charge. Please send your wool along with a pre-paid SAE, noting the colour you would like in exchange to: Elizabeth Bradley Designs, Unit E & F2 Llys-y-Dderwen, Ffordd Gelli Morgan, Parc Menai, Bangor, LL57 4BL

Questions
If you have any questions, please do not hesitate to contact us at: By Email: ebd@elizabethbradley.com By Telephone:01865 339 050 By Post: Elizabeth Bradley Designs, Unit E & F2 Llys-y-Dderwen, Ffordd Gelli Morgan, Parc Menai, Bangor, LL57 4BL